Privacy Policy
Last Updated: March 2026
At Buel, your privacy is not a feature; it is a foundational principle. This policy outlines how we collect, protect, and handle your data across the Buel platform, PBX, and the Bucket unified inbox.
1. Information We Collect
We strive for “data minimalism,” collecting only what is strictly necessary to provide our services.
- Account Information: Name, email, and billing details provided during registration.
- Communication Data: Call Detail Records (CDRs) including timestamps, duration, and participating numbers.
- Unified Inbox Content: Messages, tickets, and metadata are processed via Bucket to centralize your customer support.
- Technical Data: IP addresses, browser types, and device identifiers collected automatically to ensure platform security and stability.
2. How We Use Your Data
We process information under the legal bases of contractual necessity and legitimate interest.
- Service Delivery: Powering your global voice calls and SMS routing.
- Operational Integrity: Monitoring system performance and preventing fraudulent use of our VoIP infrastructure.
- Support & Evolution: Using anonymized usage patterns to improve the Buel interface and Bucketo workflows.
- Compliance: Meeting telecommunications regulatory requirements for phone number registration.
3. Data Sharing & Third Parties
Buel does not sell your personal data. We only share information with vetted partners essential to our operations:
- Infrastructure Partners: Cloud hosting (Cloud Himalaya) and carrier partners for call routing.
- Payment Processors: Secure, compliant billing via Fonepay providers.
- Compliance Authorities: When legally mandated by telecommunications regulators or law enforcement.
4. Security & Retention
We treat your data with the same care we treat our own code.
- Encryption: All data is encrypted at rest and in transit using industry-standard protocols.
- Access Control: Strict “Need-to-Know” internal policies ensure only authorized personnel handle sensitive infrastructure.
- Retention: We retain active communication logs for as long as required by law (typically 1–2 years for CDRs) and delete account data within 30 days of a formal cancellation request.
5. Your Rights
Regardless of your location, Buel provides global standards for data autonomy:
- Access & Portability: Request a machine-readable copy of your data at any time.
- Rectification: Update your account details instantly via your dashboard.
- Erasure: The “Right to be Forgotten” requests full deletion of your non-regulatory data.
6. Contact Us
For privacy-related inquiries or to exercise your data rights, please reach out to our team:
Email: [email protected]
Mailing: Bansbari, Kathmandu, Nepal
