Unification of communication

Ticketing Built
to Power Growth

Scale your business communication with Bucket. Connect all your social channels into one unified inbox, manage leads, and close deals faster.

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Unified Workspace

Connect all social channels in under 60 seconds

Smart Ticketing

Route support requests to the best agent available.

Omnichannel Platform

See every email, chat, social message, and call.

Analytics & Reporting

Track SLAs, response times, and CSAT in real time

Trusted by growing teams and large enterprises

Scale Your Support with Bucket’s Unified Solution

Transform how you talk to customers. Bucket replaces fragmented tools with a centralized communication powerhouse.

Crush your DMs. From anywhere.

Project Workspace Essentials

Teams always know what’s next, what’s in progress, and what needs attention.

Team & Communication Hub

Collaborate in real time, follow up instantly, and keep every ticket moving toward resolution.

Frequently Asked Questions

What is Buel Bucket, and how does it improve team communication?

Bucket is a unified dashboard that brings WhatsApp, Messenger, and phone calls into one place to prevent missed leads. It automatically turns every message into a trackable ticket, allowing your team to manage notes, status, and ownership from a single screen.

Do I need to purchase expensive hardware to use Buel PBX?

No, you do not need to buy new hardware because the Buel PBX works with free softphone apps on your existing laptops and smartphones. If you prefer physical desk phones, the system supports “Bring Your Own Device” (BYOD) for most standard SIP/IP phones you already own.

How does Bucket help my team track customer orders and inquiries?

The dashboard provides a right panel where you can see the ticket ID, assigned agent, priority level, and the remaining time for a reply. This allows your team to see exactly where a customer is in their journey—from the initial call to the final delivery—without switching apps.

What is the cost of Buel Cloud PBX for businesses in Nepal?

Instead of charging per user, Buel PBX offers affordable extension bundles, such as a 5-extension bundle for Rs. 1,000 per month when billed yearly. There is also a one-time deployment fee of Rs. 20,000, making it a predictable and cost-effective solution for SMEs.

Can I integrate my NTC or Ncell SIP lines with Buel PBX?

Yes, Buel PBX is built to work with both NTC and Ncell enterprise SIP services. While NTC typically requires a new SIP number, the team assists you with the provisioning process so your existing mobile operator can power your office phone system.