cloud telephony system for businesses
Cloud Business
Telephony System
Run your phone system in the cloud with Buel PBX. Smart call routing and call recording, and see every call next to your CRM and helpdesk.
Smart Call Routing
Smart routing with IVRs, ring groups, and fallbacks
Unified Workspace
One dashboard for live calls, voicemails, and CRM
Call Queues
Keep callers in smart queues mean no missed calls
Recording & Analytics
Record calls, review quality, and track key metrics
Trusted by growing teams and large enterprises
Frequently Asked Questions
What is Buel Bucket, and how does it improve team communication?
Bucket is a unified dashboard that brings WhatsApp, Messenger, and phone calls into one place to prevent missed leads. It automatically turns every message into a trackable ticket, allowing your team to manage notes, status, and ownership from a single screen.
Do I need to purchase expensive hardware to use Buel PBX?
No, you do not need to buy new hardware because the Buel PBX works with free softphone apps on your existing laptops and smartphones. If you prefer physical desk phones, the system supports “Bring Your Own Device” (BYOD) for most standard SIP/IP phones you already own.
How does Bucket help my team track customer orders and inquiries?
The dashboard provides a right panel where you can see the ticket ID, assigned agent, priority level, and the remaining time for a reply. This allows your team to see exactly where a customer is in their journey—from the initial call to the final delivery—without switching apps.
What is the cost of Buel Cloud PBX for businesses in Nepal?
Instead of charging per user, Buel PBX offers affordable extension bundles, such as a 5-extension bundle for Rs. 1,000 per month when billed yearly. There is also a one-time deployment fee of Rs. 20,000, making it a predictable and cost-effective solution for SMEs.
Can I integrate my NTC or Ncell SIP lines with Buel PBX?
Yes, Buel PBX is built to work with both NTC and Ncell enterprise SIP services. While NTC typically requires a new SIP number, the team assists you with the provisioning process so your existing mobile operator can power your office phone system.
Ready to supercharge your cloud telephony?
Maximize Buel efficiency by integrating intelligent routing, pbx, recording, and analytics into your dashboard.
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