Best Call Recording Software to Record, Review & Improve Every Call
Record every customer conversation automatically or on demand so your team never misses important details, can coach smarter, and stays compliant with call recording laws.
Trusted by growing teams and large enterprises
What this Feature Helps You Do
Never Miss Details
Focus on the conversation instead of running around note-taking during calls.
Coach and Train
Review calls with new hires to provide actionable feedback and best practices.
Stay Secure
Enterprise-grade encryption and granular access controls for your data.
Search & Share
Find specific keywords in recordings and share clips instantly with your team.
Compliance, security, and control
- Consent and announcements: Play opt-in or “this call is being recorded” messages before recording and customize wording per number.
- Access control: Limit recordings to admins, supervisors, or call owners with granular permissions.
- Retention policies: Configure how long recordings are stored (e.g., 30, 90, 180 days, or custom) before automatic deletion.
- Secure storage: Host recordings in secure, cloud‑based storage with encryption in transit and at rest (you can phrase this in line with your actual infra).
Frequently Asked Questions
Can I record both inbound and outbound calls?
Yes. You can enable recording for inbound, outbound, or both, and decide whether calls are recorded automatically or only when you start recording in the dialer.
Do callers know they are being recorded?
You can enable pre‑call or in‑call announcements that notify callers their call may be recorded, which helps you follow local consent laws and internal policies.
Is call recording legal in my country?
Call recording laws vary by country and even by state and may require one‑party or two‑party consent, so you should consult your legal team and configure announcements and policies accordingly.
Can I use recordings for training and quality assurance?
Absolutely. Many teams use recordings to review performance, share best‑practice calls, and build libraries of good and bad examples for coaching.
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4.5 Stars
