Ticket Tracking to Systematize, Assign & Close Every Lead
Stop letting valuable customer conversations slip through the cracks of personal messaging apps.
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Trusted by growing teams and large enterprises.
What this Feature Helps You Do
No more app switching
Automatically capture every message from WhatsApp, Messenger, Telegram, and TikTok DMs into one shared dashboard your team can use together.
Every message gets a ticket
When a message arrives, the system creates a unique Ticket ID (like #BKT-98789) and assigns it to one team member instantly.
One screen for everything
Integrate Ringaze or Getdesk so customer call logs and chat threads live side-by-side on a single dashboard.
No leads slip away
Systematically track every warm lead from first message to closed deal, so forgetfulness never costs you revenue.
Compliance, security, and control
Instant Ticket Generation: Converts messy text scrolls into clean, numbered tickets with clear progression paths and permanent records.
Visual Lifecycle Stages: Seamlessly move customer interactions through defined pipeline phases: First Stage, In Progress, Closed, Won, or Lost.
Smart Categorization & Priority: Tag inbound tickets by department (Sales vs. Support) and assign urgency levels (High, Medium, Low) to handle critical issues first.
Shared Context & Internal Notes: Add private team notes directly inside the customer thread. Everyone sees the same screen, so two agents never accidentally reply to the same person.
